MANUFACTURING SUPERIOR QUALITY

ERI's Customer Service & Support Department provides industry leading customer service and support to our clients, whether they are consulting engineers, OEMs, owners, or operators. Our support capabilities include technical review(s) during the design of a plant, on-site assistance during commissioning and start-up, educational "PX® School" training, dedicated inventory of critical parts and "hot line" trouble shooting guidance if needed. We accomplish this through growing team of professionals who are experienced in overall RO plant operations. Our people are not just experts in PX® operation, but in RO plant operation. Our in house services and support team includes Bill Anderson, and Al Fraley. Additionally, ERI has contracted with several global field service agents in Europe, China, Middle East and the Americas.

In addition, we maintain an inventory of complete units, parts, kits, and tools, in key locations around the world to expedite the delivery of urgent shipments.

ERI is constantly preparing for the future - expanding our Parts Warehouses and Customer Service Centers around the globe to better serve our clients, locations in:

• Spain
• Dubai
• Shanghai
• Caribbean Basin
• Algeria
• Australia

For detailed information on our support services, click here.

Customer Service Contacts

A customer service specialist my be reached by email at: support@energyrecovery.com

"I sincerely believe that the MDJV (Multiplex Degremont Joint Venture) Alliance and consequently the PRO Alliance have produced a design that is unmatched and will result in the most sophisticated seawater desalination plant in the world, the Perth Seawater Desalination Plant. It will no doubt be the world's model desalination plant incorporating some of the most advanced components including the highly efficient - simple to operate - with low maintenance isobaric energy recovery devices from ERI."

Gary Crisp,
Principal Engineer, Desalination
WATER Corporation

"Bill Anderson and Mr. Lee did a great service to start up our YuHuan plant. They have provided exceptional information on the entire RO process showing their expertise in the industry and assisting our CNC service team to better understand the PX® value as well as the entire system better. The conducted very useful PX® training on- site. We are very happy with their service."

Mr. Gao Deng Feng
Project Manager
YuHuan Power Plant, China